Subsidio Pty Ltd (“Lyrebird Health, we, us or our”) understands the importance of protecting an individual’s rights to privacy. This policy applies to our Lyrebird Health service [“Lyrebird Health” or “Lyrebird Health service”]. It explains how we handle, use and protect the privacy of Personal Data obtained in association with our Lyrebird Health service.
Healthcare practitioners engage us to provide our Lyrebird Health service. Our Lyrebird Health Scribe and services help to reduce the administrative burden on healthcare professionals that accompanies every client consultation.
Our Lyrebird Health Scribe transcribes your whole client consultation and produces a near perfect summary of your client consultation in a format ready for you to insert into your own client e-file or management system. This is all done within a few minutes of your client consultation ending.
a) How Lyrebird Health manages personal data of the health-care practitioner
Your “Personal Data” held by Lyrebird Health is your contact email address, mobile number, full name and your Clinic details. It may also include information you provide to us through our direct contact with you, through customer surveys, or through your use of our website.
We may use your de-identified Personal Data in aggregate form to conduct analysis on how our website and services are being used to help us improve our services.
This information is stored on our database in servers that are located within Australian borders. Our database content is protected with encryption during transit and at rest, which means that only authorised users can access this data.
If and when you delete your account with us, or where your account is dormant for 12 months, then all Personal Data associated with your account is destroyed within a 12 month period.
Lyrebird Health subscription payments are outsourced to the Stripe Payment System, a process to which you will need to agree during the payment process. Lyrebird Health does not hold your payment information. Stripe is a well-known and internationally reputable organisation, with Terms of Service and a Privacy Policy that clearly set out how Stripe manages and protects your Personal Data.
b) How Lyrebird Health manages your client’s Personal Data
Our Lyrebird Health Scribe captures your whole client consultation from the time you press the record button until you end it. All consultation audio is transcribed in real time. By the time you have finalised your client consultation all audio has already been transformed into text and the audio file is destroyed. This process takes place on Lyrebird Health servers in Australia.
Unless you save your notes within Lyrebird, they will be automatically deleted from the platform. If you choose to save your notes within the Lyrebird Health platform, they will be stored in our Australian database fully encrypted for 7 days after which time they are destroyed. This 7-day window is designed to give you time to access and transfer your Lyrebird Health Patient Notes to your own computer device or management system. It means that after this 7-day window your Lyrebird Health Patient Notes no longer remain with Lyrebird Health and you can no longer access them. You may choose to have your Lyrebird Health Patient Notes stored for any time up to 6 months if you select this option in your settings.
c) Your responsibility to your clients
Once on your own device or management system, responsibility for the security of your Lyrebird Health Patient Notes sits entirely with you.
You are also required to collect, hold, and use your Client’s Personal Data in accordance with the Privacy Act 1988 (Cth) and any relevant State legislation. This includes you obtaining the required written consent from your client before using the Lyrebird Health service with your client. You must ensure that the required written consent is obtained and securely stored as evidence of your compliance with relevant privacy and health records legislation.
d) How Lyrebird Health improves your Lyrebird Health website experience
We may keep data on how people use our online Lyrebird Health tool and website. This includes recording the volume of traffic received, the IP address of the connecting devices and the platform features accessed. We make use of cookies and similar technologies to obtain such data, - see our section on Cookies and websites below. This information helps us to provide a better user experience and continually improved features on our Lyrebird Health website.
We do not use or share any personal information collected in association with our Lyrebird Health service except as described in this policy.
Exceptions to this:
▪ where Lyrebird Health has a legal or regulatory obligation to disclose your contact details - for example, to protect the legal rights, property, or safety of Lyrebird Health, Lyrebird Health clients or others;
▪ where you consent to share your Personal Data [as described] in response to an offer;
▪ where Lyrebird Health Support People, on a needs only basis, access your contact details to provide you with support.
Lyrebird Health Support People are all bound by obligations to respect and protect your privacy and confidentiality.
We have put in place reasonable security measures to protect the loss, misuse, and alteration of Personal Data under our control. Our Lyrebird Health platform, and our physical and electronic storage of Personal Data are governed by practices and procedures that we consider are reasonable to keep information secure.
We store information in access-controlled premises or in electronic databases requiring logins and passwords. All transmitted data is encrypted. We require our third-party data storage providers to practice appropriate data security. Our people and third-party providers who may have access to confidential information are subject to confidentiality obligations.
Our people are trained on how to keep Personal Data safe and secure. Our data is stored on our servers located within Australia. However, while we make every effort to ensure the integrity and security of our network and systems, we cannot 100% guarantee that our security measures will prevent unauthorised and illegal access to data under our control.
Cookies and other similar technologies are used on the Lyrebird Health website. We use cookies to improve the user experience. Cookies are pieces of information that a website transfers to the hard disk of the website user’s computer for record keeping purposes. Most web browsers are set to accept cookies. Cookies do not themselves personally identify users, although they do distinguish individual users who browse the website. Cookies collate the information entered as users move through a website, and record how many people are using the different parts of the website. Where users do not wish to receive any cookies, their browser may be set to refuse cookies, however, this may mean they are unable to take full advantage of all aspects of the website being browsed.
On our Lyrebird Health website, we may provide links to other websites that are controlled by third parties. Where a link to any third party website is followed, those websites will have their own privacy policies. Lyrebird Health does not accept any responsibility for third party websites and how they handle personal information.
By signing up with Lyrebird Health and/or signing up to a Lyrebird Health survey constitutes acceptance of the terms of this privacy policy, as revised from time to time. Technologies and information governance practices are constantly being developed. We may therefore need to revise this privacy policy in the future. You may access our privacy policy on our website, or you may request and obtain from Lyrebird Health’s privacy officer at any time a copy of our most recent Lyrebird Health privacy policy.
An individual may lodge a request with our privacy officer to access, update or remove their contact details from Lyrebird Health records. Such a request will be processed within a reasonable timeframe.
If you have any questions about this privacy policy or our privacy practices you may contact us directly. All privacy complaints should be directed to our privacy officer. A privacy complaint relates to any concern or dispute that an individual has with our privacy practices as it relates to that person’s personal information. At all times, privacy complaints will be treated seriously, dealt with promptly, and in a confidential manner. A person unsatisfied with the outcome of their complaint, may refer their complaint to the Australian Privacy Commissioner on 1300 363 992 or email enquiries@oaic.gov.au.
By phone: +61 447 070 907
By email: privacy@lyrebirdhealth.com
By post: Confidential – Privacy Officer
Subsidio Pty Ltd
20/181 William St, Melbourne 3000
© Copyright Subsidio Pty Ltd February 2024