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5 min read

Getting patient consent for using AI in consultations

Published on
November 14, 2024
Contributors
David Danks
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Incorporating artificial intelligence (AI) tools into your practice offers numerous advantages, from streamlining workflows to enhancing patient care. However, it is crucial to address legal and ethical considerations, particularly around obtaining patient consent. Ensuring patients are informed about how their personal health information is used not only complies with legal requirements but also strengthens trust and transparency.

Why Consent Matters

Legal Compliance: Consent is required under privacy laws for collecting and using personal health information.

Ethical Responsibility: Respecting patient autonomy and confidentiality aligns with fundamental medical ethics.

Building Trust: Clear communication about AI use fosters a stronger doctor-patient relationship.

Types of Consent

Understanding the different types of consent is key to ensuring appropriate use of AI tools:

Express Consent: This involves a clear, direct agreement—either verbal or written. It is strongly recommended when using AI tools that process personal health data.

Implied Consent: Inferred from a patient’s actions or context, this is not sufficient for the sensitive nature of AI data processing.

Best Practices for Obtaining Consent

Provide Clear Information

To ensure patients understand the use of AI tools:

• Explain the purpose of the tool (e.g., transcribing consultations) in simple, accessible language.

• Outline the benefits, such as improving the efficiency and quality of their care.

• Discuss how their data will be handled, including storage, security, and access controls.

Discuss Potential Risks

Transparency about potential risks is essential:

• Highlight privacy concerns, including data breaches, and explain mitigation measures.

• Acknowledge the limitations of AI, including the potential for occasional errors.

Encourage Questions

Creating an open dialogue fosters understanding:

• Invite patients to ask questions or share concerns about the AI tool.

• Address misunderstandings to ensure informed decision-making.

Document the Consent

Accurate documentation protects both the patient and the practice:

• Written consent is ideal for legal clarity—consider using consent forms tailored for AI tools.

• Record consent in the patient’s medical file, noting the information provided and their responses.

Respect Patient Decisions

Upholding patient autonomy is paramount:

• Honour a patient’s right to decline without affecting the quality of care.

• Avoid exerting pressure or coercion to secure consent.

Special Considerations

When integrating AI tools, certain factors require extra attention:

Legal and Ethical Guidelines: Be familiar with local regulations around recording consultations and data privacy.

Professional Standards: Consult recommendations from medical associations and regulatory bodies for guidance.

Team Alignment: Ensure all practitioners in a group practice follow consistent consent procedures, and inform patients about data sharing within the practice.

Consent with Minors

For minors, additional care is required:

• Assess the child’s capacity to understand and provide consent.

• Obtain consent from a parent or guardian when appropriate.

• Be aware of the legal age of consent in your jurisdiction.

Obtaining informed consent is essential for integrating AI tools into your practice responsibly. By providing clear information, encouraging dialogue, and respecting patient choices, you can meet legal requirements while fostering trust and maintaining ethical standards. This approach not only protects patient rights but also enhances the effectiveness and transparency of the doctor-patient relationship. 


Lyrebird Health offers a comprehensive consent bundle designed to support you in obtaining patient consent. This bundle includes a written consent form along with helpful resources to explain Lyrebird to your patients, such as informational documents and posters to display in your clinic. Download it here

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